web site design, Toms River, NJ, web design, website, Ocean County,design, web hosting, website hosting, Website Promotion, web site marketing, web site design, search engine placement improvement, web programming. Affordable ecommerce solutions for every size company.
Testimonials Blog Home Facebook Twitter LinkedIn YouTube
Get Your Free Design Quote
Website Design
Social Media Design and Marketing
Mobile Website Development
Collateral Design
Direct Mail Campaigns
Print Advertising Campaigns
Broadcast Media Campaigns
Environmental Design
   
Name
Email
Phone
Best Time To Call
Interested In
What we do for you? Who we are? What We've Done? Contact Us.

Monthly Archives: December 2009

It’s not personal…. It’s strictly business.

Are you hearing this from your clients?  If so then what is your response?  Do you wimp out and just go away or do you fix the problem?

This well known phrase from the Godfather (It’s not personal, Sonny. It’s strictly business.) can be a chilling thing to hear from a client.  The good news is you can turn this negative into a positive and gather valuable information. It’s possible your other clients are having a similar issue but are not telling you.  A client will usually not let you know when they are soured on the relationship they usually just go away, leaving you with no information you can use to ensure you never make the mistake you made with them again.  (Marketing is also about the clients experience with your company.)

Just by asking these two simple questions you may be able to turn a bad situation around.  Ask the questions and then stop talking and start listening.  Also, it’s better to ask them in person if possible.  The questions are simple but many will not take this important step.

I want to earn your business back and I want to fix this, can you tell me what happened and please be blunt?
You want to know what happened and you don’t want them to spare your feelings.  Let them know you want it all.  The good, the bad and the ugly.

Just by asking this question you’re showing the client that you really do care about the situation and that you’re going to take care of it personally and fast.  Make sure it gets one hundred percent attention and do your best to resolve it in their favor.  Yes, I said it in their favor.  After all you know its always cost more to get a new client then to keep one.

When I fix the, (state the entire problem back to them to make sure it’s the right one.), would you consider still doing business with us?
Notice I did not say if I fix the problem?  You have to do everything you can to fix the problem.  If it’s a problem you or your employees created then most times it can be fixed. If you can keep the client in the loop while your fixing it then do so. 

If you’re still speaking with them then it’s a good sign.  There might have been a misunderstanding and they are willing to give you a second chance. Don’t count on that.  Count on them leaving you so you don’t get lazy about solving the problem.

But for “the glass is half empty” people out there.  What if they will not answer the questions?  Most will answer but if not then all you can really do is trace your steps to try to find out what went wrong. Thank them for their business and wish them well.   After a few weeks have gone by give them a call to see how they are doing and then try to ask the questions again.  Keep in touch with the client and try to resurrect the relationship later down the road.

Are your print ads getting you customers? Find out what’s wrong and what to do about it.

Over the years I cannot tell you the amount of times we hear “well so and so publication will create an ad for me for free.”  Well I think it’s time that many of the unseasoned business owners read what could be happening . (For those still using print.)

It’s true that many publications will throw in an ad design included in the price but you could be losing much more then money when you allow a publication to create an ad for you, it could be a loss of sales, brand recognition and more. 

The problem is that usually a publication has a handful of graphic designers that are creating ads all day for numerous advertisers in numerous industries.  Very few of the ads if any, they create are scrutinized by an experienced marketing person.  If they look good to the designer then they are sent to the advertiser who does not know a thing about the proper format of an ad.  Then, as long as their logo is the largest thing on the ad most times they are happy.  The publication gets paid and the client waits for the sales to roll in, but that does not happen?  Here is why.

Many of the graphic designers are so over worked and inexperienced and probably under paid that all the ads start to look the same.  Big logo on top.  No compelling copy.  Two big coupons and a small call to action.  Usually the colors are off and it all looks like two pounds of baloney in a one-pound bag.  The ad might get a few calls but not even close to what it should be pulling.  Since it gets a few calls the advertiser thinks the ad is working and the ad space salesperson talks them into running the same ad again.  No return on investment (ROI) is calculated, just a rash reactive decision to “keep it in as is”.

Some easy fixes.

If you can’t run it at least 9 or more times then save your money.
Frequency is one of the most important factors in advertising.  Just because you place an ad today does not mean that the customer is ready to buy today.  You have to keep it in.  Make singular tweaks and test, test, test.

Never put your (professionally designed) logo first.
All of your ads should have a strong benefit based headline that speaks to the reader’s emotions. The logo can go at the bottom to the right of the phone number.  The main reason is that no one cares who you are; they only care what’s in it for them? (How many times have you heard that but still do nothing about it?)

Use the right images.
Create your ad with your customer demographic and psychographic (more on that later) in mind.  Once you know your demographic then use an image to reflect that type of customer.  If your demographic is women between the ages of 35 – 45 with kids then find an image with a woman 35 – 45 years of age with kids.  Keep the pictures of your truck in your wallet.  If you have an actual product picture then also use that in the ad with a caption of what it is.  Many people just read the headline, caption and call to action.

Don’t be afraid to use a lot of benefit-based copy.
When you write the text for your ad it must contain benefit based copy.  Most people do not purchase anything based on the features.  The benefits that the features produce are what they are buying.  So if you need an extra couple of words to get that across then do it.  Less is not more in advertising.

Use a strong call to action.
Call today!  Call now!  Supplies are limited call today!  Be the first 25 callers and get a free (put something here)!  You get the idea.

Make sure your website address is clear.
Your website address should not be buried in the ad in a very small font. In addition, you should always try to have a dot com.  Just the other day a client of ours was reading his own address to me and read it as dot com even though it is a dot net.

Create a strong brand campaign, not just an ad.
In my experience clients that have a consistent look and feel to their ad campaign almost always do better then those that do not.  Colors and design matter.

Work with an advertising and marketing agency.
I know you think that advertising agencies are expensive and some are but many advertisers don’t realize that they control the budget. And if you use a non-commission advertising and marketing agency it can save you thousands since many of the same publications your advertising in gives a average if ten to fifteen percent commission to the agency.  Our company (and I am sure others) does not take it.  It is passed on to clients as a savings.  The math is easy.  You are advertising in a magazine that costs $3,000 per month gross.  They give a 15 percent commission to the agency ($450.00), the campaign costs you about $1,000.00.  You place your ad for at least nine times.  You save $3,050.00!  Then after testing this campaign and making sure it is bringing a (ROI) it can be used again.  Saving even more money.



Archives