If you are a business owner and are going to stay open extended hours during the holiday season it’s important to remember that your employees will be working more hours than usual and will become less “enthusiastic” when it comes to customer service. Now I understand that we are all only human but if you spent money on advertising and marketing to bring new customers into your location it is imperative that your employees are treating those customers right so don’t over work them and bring on seasonal help if necessary. The customer relationship is so fragile in its beginning stages that this cannot be overlooked.

Customer service is paramount!

Happy Holidays!